FAQ

Please contact our Reservations team directly by emailing Reservations@theghg.com Opens in a new tab.  or calling 212-206-6700 Opens in a new tab.

Check-in at Gansevoort is at 3:00 PM. If you arrive early, we are happy to safely store your luggage until your room is available. If you anticipate an early arrival, we encourage you to book your reservation for the night before as we are unable to guarantee early check-in. Check-out is at 12:00 PM. If you wish to request a late check-out, please contact our Front Desk Opens in a new tab. team, and we will do our best to accommodate your request. Please note, late checkout is based on availability.

The minimum age required to check-in is 21 years old.

Gansevoort’s standard cancellation policy is 48-hours prior to your arrival. Advance purchase reservations with our ‘Reserve Now, Save Later’ offer are nonrefundable and non-transferable.

Yes, we love pets! We welcome you to bring your dog(s) or cat(s) who are fully trained. There is a non-refundable pet fee of $100 USD per pet, per stay. We require a completed waiver form upon check-in. We offer complimentary pet amenities including food and water bowls and a potty pad, plus a toy. Our Guest Services Opens in a new tab. team can assist in setting up dog-sitting or dog-walking services through our pet concierge service partner, Hound Honey.

We strive to uphold the highest standards of cleanliness in our guest rooms, offering daily housekeeping services. Your bed linens will be changed every second day of your stay (or upon request). Towels hung up will be reused. Towels left on the floor will be replaced.

There are select room types with connecting rooms. Please contact our Reservations team directly at Reservations@theghg.com Opens in a new tab.  for assistance with booking. These connecting rooms are subject to availability.

There are select room types with bathtubs. Please contact our Reservations team directly at Reservations@theghg.com Opens in a new tab.  for availability and assistance with booking.

Room features include: 

• 400-thread-count Egyptian Cotton linens
• Google Chromecast streaming capabilities
• lululemon Studio Mirror
• Marshall bluetooth speaker
• Iron and ironing board
• Two sets of Gansevoort slippers and bathrobes
• Grown Alchemist bathroom amenities
• Hair dryer and flat iron

Our Gansevoort bathrobe, hat, and coloring book with colored pencils are available for purchase. Please contact the front desk Opens in a new tab.  for more information.

Yes, all rooms are equipped with a minibar. Our minibar includes non-alcoholic and alcoholic beverages, snacks, and other essentials.

We require a mandatory facility fee of $35 (inclusive of tax) per night. This includes property-wide premium high-speed WiFi, domestic calls, unlimited digital access to the New York Times, access to the fitness center, heated rooftop pool, two bottles of water upon arrival, and package-handling for up to five parcels before and during your stay.

At Gansevoort, we aim to make traveling with your child more comfortable. We can provide complimentary cribs, a pack and play, toddler umbrella stroller, and baby bath amenities upon request.

Yes, our concierge team partners with The Babysitters Guild of New York, an organization providing exceptional childcare services for over 85 years with a focus on safety, education and fun. Email guestcoordinators@theghg.com Opens in a new tab. for booking assistance.

The rates quoted are based on single or double occupancy. Children 12 years of age and under stay free with an adult. Additional person fee is $100 USD, plus applicable state and local taxes (per person, per night) based on maximum room occupancy.

While we do not offer cots or rollaway beds, select guest room categories are equipped with a pull-out sofa bed. If your reserved room has this included, we are happy to prepare it for an additional fee of $100 per night. Please contact Reservations Opens in a new tab. in advance to confirm availability and make arrangements.

Please reach out to our Reservations team Opens in a new tab. to learn which rooms will best accommodate your or your guest’s needs. Throughout our property, we have ADA-compliant features, such as:

• Wheelchair accessible doors
• Wheelchair accessible showers and bathroom handrails in select rooms
• Ultratec telephone upon request
• Pool lift available at pool deck
• ADA-compliant, gender-neutral restrooms are available on the first floor
• Handrails installed at pool entrance for guests to enter and exit pool
• ADA compliant service counter available at check-in
• ADA compliant bar counter at The Rooftop bar
• Gansevoort's restaurants, including Coffee + Cocktails, Saishin, Rooftop Loft, and Le Coin, are wheelchair friendly.
• Automatic door button to open the door at the main entrance
• Wheelchair or walker available upon request

Yes, please email our Guest Services team at guestcoordinators@theghg.com Opens in a new tab. to receive a copy of our amenity offerings, full of treats, wines, Champagne, and more, that can be placed in the room prior to your / their arrival. For off-menu items, you have the option of ordering from local businesses and having them delivered to Gansevoort Hotel; one of our team members will make sure everything is prepared in time for your check-in, just please be sure to coordinate delivery with our team: guestcoordinators@theghg.com Opens in a new tab. .

Explore four distinct culinary destinations without even having to leave the property. 

Coffee + Cocktails 
Inspired by the cafés of Paris and Italy, enjoy breakfast, lunch, or dinner at Coffee + Cocktails, with indoor dining or al fresco seating set on the historic cobblestones of the Meatpacking District. Adjacent to the lobby, savor a wide range of coffee, cocktails, and an all-day menu featuring European-inspired dishes. Stop by for happy hour, from 4-7pm, daily. 

For hours of operation, menus, or to book your reservation, click here. 

Le Coin 
Nestled within the heart of the Meatpacking District is the new culinary gem, Le Coin, on the corner of 13th Street and 9th Avenue. Le Coin introduces innovative dishes inspired by the rich culinary traditions of Paris and coastal France. With indoor and al fresco seating, the restaurant effortlessly blends the bustling energy of New York City in a timeless, charming space adorned with vintage decor and original artwork curated by Paris Chong, Gallery Director of Leica Gallery LA. 

For hours of operation, menus, or to book your reservation, click here Opens in a new tab. . 

Gansevoort Rooftop 
A tranquil escape for hotel guests and locals, take in the 360-degree views of the Manhattan skyline and Hudson River while enjoying innovative, refreshing cocktails paired with refined bites. 

For hours of operation, menus, or to book your reservation, click here Opens in a new tab. . 

Saishin
At Saishin, savor an artful 14- or 19-course Omakase tasting at the interactive chef’s counter, where each luxurious bite is prepared in front of the guest with intention, precision, and fresh seasonal ingredients. For guests who prefer to curate their own experience, a seasonal, dynamic menu of á la carte otsumami, hot entrees, and sushi is available to enjoy at dining tables. 

Hours are subject to change by season. Omakase seatings are booked at the chef’s counter, while a la carte offerings are available at tables; skyline views are visible from both sections. In warmer months, Saishin offers open-air seating. Due to the unique nature of this dining experience, reservations are strongly encouraged.

For hours of operation, menus, or to book your reservation, click here Opens in a new tab. .

Yes. Please refer to the In-Room Dining compendium in each room for the menu. In-Room Dining orders can be placed between 7AM to 10PM.

Yes. Take a dip in our heated, outdoor pool, and lounge in the sun with poolside food and beverage service, as you savor panoramic downtown views, where skyscrapers meet the Hudson. This urban oasis is open year-round, exclusively for hotel guests and Seven24 Collective members only. Our rooftop pool is heated to approximately 84°F (~29°C) but temperature may vary slightly depending on the weather. Guests under the age of 18 are invited to swim from 7AM until 12PM. After 12PM, the pool is open to guests and members 18+ only. For current hours of operation, please contact Guest Services.

Yes. Located on the lower level, our 24-hour fitness center features all the modern workout must-haves, including Peloton bikes, treadmills, ellipticals, stair steppers, a rowing machine, free weights, and more. Find your zen in our detoxifying sauna, located in the gym. For your convenience, there are five private bathrooms located in the fitness center locker room, each equipped with a shower, toilet, sink, and hair dryer to freshen up after your workout.

Yes. Valet service is available from 7AM-12AM daily. Rates are $95 for regular sized vehicles and $105 for oversized vehicles, per every 24-hour period, without in or out privileges. 

Please note: If the vehicle is removed before the 24-hour period, an additional fee will be applied for re-entry. 

Self-parking is also available nearby at Icon Parking Garage.

There are three airports near the Gansevoort Hotel: Newark Liberty International Airport (~14 miles), LaGuardia Airport (~14 miles), John F. Kennedy International Airport (~18 miles).

We do not have a shuttle service to the airport; however, our Guest Services team will be happy to help schedule you a car service if you wish: guestcoordinators@theghg.com Opens in a new tab. .

The closest subway station to the Gansevoort Hotel is the 15th Street / 8th Avenue Station. This station is served by the A, C, E and L subway lines, and is about a 5-7 minute walk from the hotel. The 14th Street / 7th Avenue Station is also about an 8–10 minute walk and is served by the 1, 2, or 3 lines.

Yes, our Guest Services team will be happy to help schedule you a car service if you wish. To book, please email our Guest Services team at guestcoordinators@theghg.com Opens in a new tab.  or dial 0 from your room.

Yes, our hotel is family-friendly. We offer amenities designed to make your stay enjoyable for guests of all ages, including spacious rooms, kid-friendly pool hours (7AM until 12PM), and infant and toddler necessities. Our Guest Services Opens in a new tab.  team is happy to assist with recommendations for local attractions that are perfect for families.

Art is a central pillar of our ethos and experience. Each selection of artwork was thoughtfully curated for the reinvention of Gansevoort, bringing the vibrancy of New York City’s art and culture alive within our spaces. From the moment you step into the lobby, you’re greeted with original works by iconic street artists Banksy and Richard Hambleton. Throughout the guest rooms and hotel, creativity and inspiration spark with an array of art from world-renowned photographers and painters throughout history and today, including pieces by the incomparable: Richard Avedon, Mick Rock, Frank Stella, Adi Oren, Domingo Zapata, Hassan Hajjaj, Daniel Mazzone, Chris Kofitsas, Peter Beard, and more.

Seven24 Collective is our private membership club. Unlock access to exclusive members-only venues throughout the hotel, as well neighborhood perks, by becoming a yearly member of Seven24 Collective. Work, dine, or imbibe in our members-only Café & Study– the perfect sanctuaries for both work and play. Then party late-night at our 70's-inspired speakeasy, DIMES, where you can taste your way through our adventurous cocktail program, dance the night away to live music and DJs, strike nostalgia at our retro bowling lanes, or unleash your inner rockstar in our karaoke room. To learn more details about perks, programming, or pricing, or to schedule a tour, please email our membership team directly at membership@seven24collective.com Opens in a new tab. . For general information or to apply, please visit: www.seven24collective.com Opens in a new tab. .

As a premiere downtown destination, we offer professional New York City event planning services and a range of in-house amenities throughout our venues: Gansevoort Rooftop, Rooftop Pool, Coffee + Cocktails, Le Coin, DIMES, the Poliform Penthouse, and more. The Gansevoort events team will partner with you to coordinate every detail, ensuring an outstanding experience for you and your guests. Gansevoort Meatpacking accommodates a wide array of events from intimate groups to full buyouts of up to 250 people. Email events@theghg.com Opens in a new tab. to bring your event to life.

Yes, we are happy to keep your bags safe and secure in a private storage area before your check-in and until you depart from the hotel.

We offer dry-cleaning services. Simply place your garments in the dry-cleaning bag located within the closet and fill out the dry-cleaning request slip. Once you are ready for your item to be picked up from your room, dial ‘Housekeeping’ on your guestroom phone to confirm your dry-cleaning request.

Yes, we can receive up to five parcels for you before and during your stay. Six or more deliveries will be subject to fees. Please email our Guest Services team at guestcoordinators@theghg.com Opens in a new tab. or dial 0 on your room phone for more details.

We do not have a spa on property, however, as a valued hotel guest, you can enjoy 20% off spa services during the duration of your stay, right across the street at Maison Sisley Spa (located at the corner of Hudson Street and Gansevoort). Facial treatments, make up, and hair services are available. Please dial 0 on your room phone, and Guest Services will help book your appointment. We also have an infrared sauna located in the fitness center.

All of our guest rooms, and public areas, including (but not limited to) lobby, restaurants, pool deck, and balconies are non-smoking (including the use of vapes or e-cigarettes). Guests are subject to a smoking fee of $750-$1,250 USD (per day and based on room category) for smoking in the hotel.

We do not have an ATM on our property. Please contact our front desk Opens in a new tab.  team to locate an ATM that is in close proximity to the hotel.

We do not currently offer currency exchange transactions. Our front desk Opens in a new tab.  team will be happy to assist you in finding a location for this service nearby.

Please contact our Front Desk or Guest Services team directly at 212-206-6700 Opens in a new tab. .

No, we do not have a gift shop at our hotel. However, there are several local shops and boutiques to visit during your stay. Discover more of the Meatpacking District in our Neighborhood Guide Opens in a new tab. .

Please contact your employer to verify if your company has a current corporate rate with Gansevoort.

If you wish to capture professional photo and video content on property, please contact our Marketing team directly at marketing@theghg.com Opens in a new tab.  with an overview of the shoot and as many production details that are available at this time. Please note that there may be associated costs, depending on the nature and scale of the shoot. We recommend contacting us well in advance to discuss the details and secure approval.

For the most up-to-date information on current promotions, we recommend visiting our Offers page Opens in a new tab.  or contacting our Reservations team directly at Reservations@theghg.com Opens in a new tab. .

Please contact our Guest Services team for a copy of your folio: GuestCoordinators@TheGHG.com Opens in a new tab. .

The Gansevoort is within walking distance of The Whitney Museum, The Highline, Chelsea Market, Little Island and more; a number of high-end stores including Gucci, Rolex, Hermès and Maison Margiela; as well as top tier restaurants like Meduza, Bangkok Supper Club, Dante, and Golden Swan, as well as our very own restaurants on property: Coffee + Cocktails, Le Coin, Saishin and Gansevoort Rooftop. For a curated list of neighborhood offerings, click here Opens in a new tab. .