Essential Stay Queries Answered

Please contact our Reservations team at reservations@theghg.com or call 212 206 6700.

Check-in is at 3:00 PM and check-out is at 12:00 PM. If you arrive early, we are happy to store your luggage until your room is ready.

Early check-in and late check-out may be requested through Guest Services and are subject to availability. If you require guaranteed early access to your room, we recommend booking the night prior.

Guests must be at least 21 years old to check in.

Cancellation policies may vary by rate and offer. Please refer to your reservation confirmation for the policy associated with your booking.

Reservations made with the Reserve Now, Save Later advance purchase offer are nonrefundable and non-transferable.

Yes. A valid credit card is required at check-in for an incidental deposit of $150 per night. The deposit is refundable after check-out provided there are no outstanding incidental charges or damages.

Yes. We are happy to store luggage before check-in or after check-out.

Yes, Gansevoort welcomes pets. A nonrefundable pet fee applies, and guests are required to complete a waiver at check-in.

Pet amenities are available, and our Guest Services team can also assist with dog-walking or dog-sitting services through Hound Honey.

Pet types, weight restrictions and the exact fee structure should be confirmed before publication.

Daily housekeeping service is provided. Bed linens are changed every second day or upon request. Towels hung up will be reused, while towels left on the floor will be replaced.

Yes, select room categories offer connecting rooms. Please contact reservations@theghg.com for availability and booking assistance.

Yes, select room categories include bathtubs. Please contact reservations@theghg.com to confirm availability.

Depending on room category, amenities may include 400-thread-count Egyptian cotton linens, Google Chromecast, a Marshall Bluetooth speaker, lululemon Studio Mirror, Grown Alchemist bath products, bathrobes and slippers, a hair dryer, flat iron, iron and ironing board, minibar and in-room safe.

The lululemon Studio Mirror and any other category-specific amenities should be confirmed by room type before publication.

Yes, guest rooms are equipped with minibars offering beverages, snacks and other essentials.

Select Gansevoort items, including bathrobes, hats and coloring books with colored pencils, are available for purchase. Please contact the Front Desk for details.

Maximum occupancy varies by room category. Rates are based on single or double occupancy, and children age 12 and under stay free when sharing a room with an adult.

An additional-person fee may apply when occupancy exceeds two guests. Please contact Reservations for the maximum occupancy and applicable fees for your room category.

Cots and rollaway beds are not available. Select room categories include pull-out sofa beds, which may be prepared for an additional fee. Please contact Reservations in advance to confirm availability.

Yes. Complimentary cribs, Pack 'n Plays, toddler umbrella strollers and baby bath amenities are available upon request.

Our Concierge team can assist with arranging childcare through The Babysitters Guild of New York. Please email guestcoordinators@theghg.com for assistance.

Yes. Gansevoort welcomes families and offers spacious accommodations, designated family pool hours and infant and toddler essentials. Guest Services can also recommend family-friendly attractions throughout New York City.

Gansevoort offers accessible guest rooms and ADA-compliant features throughout the property. Select rooms include accessible showers and bathroom handrails, and additional accommodations such as Ultratec telephones may be available upon request.

Property features include an automatic entrance door button, accessible service and bar counters, a rooftop pool lift, accessible restrooms and wheelchair-accessible dining areas. Wheelchairs and walkers may also be available upon request.

Please contact Reservations directly to discuss your specific accessibility needs and identify the most appropriate room category.

A mandatory facility fee of $40 plus tax per night applies to each reservation.

The exact list of included benefits should be confirmed before publication, as current materials provide conflicting information regarding bottled water, package handling, lululemon Studio Mirror workouts and restaurant access.

Premium high-speed Wi-Fi is available throughout the hotel and is included as part of the facility fee.

Yes. Our 24-hour fitness center is located on the lower level and includes Peloton bikes, treadmills, ellipticals, stair steppers, a rowing machine, free weights and additional fitness equipment.

The fitness center also features a sauna and five private bathrooms with showers, sinks, toilets and hair dryers.

Yes. Gansevoort features a heated outdoor rooftop pool with Manhattan and Hudson River views, along with poolside food and beverage service.

Hotel guests under age 18 may swim from 7:00 AM to 12:00 PM. After noon, access is limited to guests and eligible members age 18 and older.

Please contact Guest Services for current hours.

Gansevoort offers several distinct dining and cocktail experiences.

Estelle’s serves contemporary American cuisine in a social setting with indoor and al fresco dining.

Coffee + Cocktails is a European-inspired café offering coffee, cocktails and an all-day menu, with seating that extends onto the cobblestones of the Meatpacking District.

Eden at Gansevoort Rooftop brings cocktails, dining and music together above the city with Manhattan skyline and Hudson River views.

Saishin offers rooftop omakase at the chef’s counter, along with seasonal à la carte selections and skyline views.

Hours and offerings may vary by season.

Yes. In-room dining is currently available from 7:00 AM to 10:00 PM. Please refer to the In-Room Dining compendium in your room for the current menu.

Works from the owners’ private collection are displayed throughout the hotel, with artists including Banksy, Richard Hambleton, Richard Avedon, Mick Rock, Frank Stella and Hassan Hajjaj.

Visit our Art & Design page to explore the collection and learn more about the role art plays at Gansevoort.

Seven24 Collective is Gansevoort’s private membership club, with spaces designed for working, dining and socializing within the hotel.

Members have access to The Café and The Study, as well as DIMES, a 1970s-inspired social venue featuring music, cocktails, retro bowling lanes and karaoke.

For membership information, please contact membership@seven24collective.com.

Yes. Gansevoort offers venues for corporate meetings, brand activations, press events, private dinners, weddings and social celebrations, including rooftop settings, private dining spaces, creative workspaces and the Duplex Penthouse.

Please contact events@theghg.com to discuss availability and find the right setting for your event.

Yes. Our Guest Services team can arrange treats, wine, Champagne and other amenities to be placed in the room before arrival.

For additional requests or items ordered from local businesses, please coordinate delivery in advance with guestcoordinators@theghg.com.

Yes. Valet parking is available daily from 7:00 AM to 12:00 AM.

Current rates are $95 for standard-size vehicles and $105 for oversized vehicles per 24-hour period, without in-and-out privileges. Additional fees apply for re-entry.

Self-parking is also available nearby at Icon Parking Garage.

The three major airports serving New York City are:

• Newark Liberty International Airport, approximately 14 miles away
• LaGuardia Airport, approximately 14 miles away
• John F. Kennedy International Airport, approximately 18 miles away

Travel times vary considerably depending on traffic.

Gansevoort does not operate an airport shuttle. Guest Services can assist with arranging private car service. Please email guestcoordinators@theghg.com.

The closest subway complex is 14 St–8 Av, served by the A, C, E and L trains and approximately a 5 to 7-minute walk from the hotel.

The 14 St–7 Av station, served by the 1, 2 and 3 trains, is also within walking distance.

Please contact Guest Services at guestcoordinators@theghg.com for assistance with rental-car options.

Yes, packages can be accepted for registered guests. Please make sure the recipient name matches the name on the reservation.

Gansevoort does not have a traditional business center. Guest Services can assist with printing and other basic administrative needs.

Gansevoort has undergone a multimillion-dollar renovation encompassing its guest rooms, lobby and rooftop, bringing a renewed design perspective to the hotel while building on its longstanding place in the Meatpacking District.

Our team is happy to help.

Phone: +1 212 206 6700
Email: guestservices@theghg.com
Address: 18 Ninth Avenue at West 13th Street, New York, NY 10014